At Raptik, we are committed to providing you with exceptional service and timely delivery of your orders. Please review our shipping policy below to understand how we handle shipping, delivery times, and related matters.
Order Processing Time
- Handling Time: Order will be dispatched on receiving final payment & shipped within 4-5 days.
- Orders placed on weekends or holidays will begin processing on the next business day.
Shipping Methods and Carriers
International Shipping:
- Carrier: We use DHL/Fedex for all international shipments to ensure reliable and timely delivery.
Customs Duties and Fees
- International Orders: The buyer is responsible for any customs duties, taxes, or fees that may apply upon arrival in the destination country. Raptik has no control over these charges and cannot predict their amount.
Delivery Times
- 4-5 days for standard orders.
- 5-10 days for bulk (500+ pcs) order.
Please Note: Delivery times are estimates and not guaranteed. Delays can occur due to factors beyond our control, such as customs processing times, weather conditions, or carrier disruptions
Shipping Addresses
- We ship to all address types, including:
- Residential and business addresses
- P.O. Boxes
- APO/FPO military addresses
- Please ensure that your shipping address is correct and complete to avoid delivery delays or returns.
Order Tracking
- Tracking Information:
- Once your order has shipped, you will receive a shipping confirmation email containing your tracking number.
Delays
- Potential Delays:
- Holidays and Peak Seasons: Delivery times may be extended during holidays or peak shopping seasons due to high shipping volumes.
- Unforeseen Circumstances: Weather events, natural disasters, or other unforeseen factors may cause additional delays.
- We appreciate your patience and understanding during these times and recommend placing orders early to ensure timely delivery.
Lost or Damaged Packages
- Our Commitment:
- While Raptik is not responsible for packages that are lost or damaged during transit, we are dedicated to customer satisfaction and will assist you on a case-by-case basis.
- What to Do:
- If your package is lost or arrives damaged, please contact us immediately using the contact form.
- Provide your order number, tracking information, and a detailed description of the issue.
- Resolution:
- We will work with you and the carrier to investigate the issue and determine the best course of action, which may include filing a claim with the carrier.
Additional Information
- Order Verification:
- All orders are subject to verification and may require additional information from the customer to ensure accuracy and prevent fraud.
- Incorrect or Incomplete Addresses:
- Raptik is not responsible for delays or non-delivery resulting from incorrect or incomplete address information provided by the customer.
- Please double-check your shipping address before finalizing your order.